FREQUENT QUESTIONS 

Coronavirus

Is ordering through Dot Delivers safe?


Our absolute priority is to offer the safest service possible to customers and colleagues and we have taken a number of important actions to ensure we deliver food safely for everyone. For example, we have introduced contact-free delivery and guidance for colleagues on safe and secure delivery. We are in daily contact with local health officials to make sure we are offering customers the most up-to-date guidance and safest service possible. It’s also important to note that the European Food Safety Authority has said that there is “no evidence that food is a likely source or route of transmission of the virus”. We realise this is a concerning period for everyone and want to assure you that safety is our priority during and beyond this unprecedented time




How does contact-free delivery work?


Customers can choose ‘Contact-free delivery’ at check-out. This is shown on the on our delivery notes and will then follow a simple process to ensure there is no contact when the food is delivered. You will be contacted to let you know we have arrived, place the order outside your door, step a safe distance back and wait nearby for you to collect the food before the order can be completed.





Using Dot Delivers

What times can I order for?


We deliver every day from morning until late at night.




Can I place orders in advance?


Yes! You can schedule orders for up to five days in advance and choose any delivery time.





 

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